Side Note: I have never used the frothing wand on this machine and have heard the milk steaming/frothing capacity is low. The steam pressure, in relation to coffee quality, creates the most flavorful shots the first 2 runs. Give the machine a break of 10 minutes or so before turning on another steam cycle. For us at home, this is the amount of time it takes to drink our first cup, so the timing works out perfectly.

Great quality, bad engineering – Mark Kreitzer –
The build quality of this model is amazing. I just purchased a similar Mr. Coffee model which is cheaply built. It broke and I had to return it. This DeLonghi feels solid. Only problem is that it is almost impossible to froth milk with it. If they could make the frothing mechanism more flexible like the Breville models, put it higher up, this would be amazing… I’m really sad I had to return it. I could see that this would be OK if you have a nice frothing beaker that is fairly small, but otherwise, I would not recommend this product. I hope they read amazon reviews.

Couldn’t make it steam milk. Finally gave up. – Susan Douglas – Somerset, Ky
The first one of these that I ordered was returned because it didn’t heat up. Its replacement was just as bad. I tried several times to make cappuccino and there wasn’t enough steam to even heat the milk, let alone froth it. The last time I tried (about the 4th), there wasn’t any steam at all, even though I put in water way up past the steam marking on the carafe. I’m sending this one back for a refund. It did work fine for expresso, but that’s not what I bought it for.

DeLonghi EC5 Cappuccino Maker – tbogart2003 –
I sent this cappuccino maker as a gift to my daughter. Once she figured out how to disable the safety feature, she really loved it.